Refund & Cancellation Policy
Last Updated: June 2026
At CVXConverter.pro, we strive to provide reliable and high-quality digital services. This Refund & Cancellation Policy explains the conditions under which refunds and cancellations may be granted.
1. Digital Services
CVXConverter.pro provides digital services including file conversion, compression, optimization, and related online tools.
Because digital services are delivered instantly, refunds are subject to the conditions outlined below.
2. Cancellation Policy
Users may cancel a subscription or recurring plan at any time through their account settings, if such functionality is available.
Cancellation will stop future billing but will not automatically generate refunds for services already used or delivered.
3. Refund Eligibility
Refund requests may be considered in the following situations:
- Duplicate payments.
- Multiple charges for the same order.
- Technical issues that prevent service delivery.
- Payment successful but credits or subscription not activated.
- Accidental transactions reported within a reasonable timeframe.
Each refund request is reviewed individually.
4. Non-Refundable Situations
Refunds may not be provided for:
- Successfully delivered digital services.
- Credits already used.
- Completed file conversions.
- User errors during purchase.
- Change of mind after service usage.
- Violations of our Terms & Conditions.
5. Failed Transactions
If payment is deducted but the order is not completed:
- The payment gateway or banking provider may automatically reverse the transaction.
- Processing times depend on banks and payment providers.
- If the issue is not resolved automatically, users may contact our support team.
6. Refund Processing
Approved refunds will generally be processed to the original payment method.
Refund processing times may vary depending on:
- Banks
- UPI providers
- Card issuers
- Payment gateways
Typical processing may take 5–10 business days after approval.
7. Subscription Plans
If subscription plans are offered:
- Users may cancel future renewals at any time.
- Previously billed subscription periods are generally non-refundable once service access has been provided.
- Benefits already consumed during the billing period may affect refund eligibility.
8. Chargebacks
Before initiating a chargeback with your bank or payment provider, we encourage users to contact our support team so we can help resolve the issue quickly.
Fraudulent chargebacks may result in account suspension.
9. Contact Us
For refund or cancellation requests, please contact us through the Contact Us page on CVXConverter.pro.
Please include:
- Registered email address
- Transaction ID
- Date of payment
- Description of the issue
We will review requests and respond as soon as reasonably possible.
By using CVXConverter.pro, you agree to this Refund & Cancellation Policy.